1. WHO WE ARE

Mid-Ulster Victims’ Empowerment (MUVE) is a registered Company limited by guarantee (NI618412) and is also registered with the Northern Ireland Charities Commission (NIC100714).

A voluntary organisation supporting victims and survivors of the Northern Ireland Troubles through welfare services, advocacy, counselling, therapies, and associated community support.

We also operate an online shop selling products, resources, and MUVE-branded items to support our charitable work.

Address: 34 Fairhill Road, Cookstown, Co. Tyrone, Northern Ireland. BT80 8AG

Phone: 028 867 63349

Email: tina@muve.org.uk

2. USE OF OUR WEBSITE

By using our website, you agree that:

• You will not use the site for unlawful, harmful, or abusive purposes.
• You will not attempt to hack, disrupt, or damage the site or its functionality.
• Content on the site is provided for general information and may be updated without notice.
• MUVE is not responsible for third-party websites linked from our site.

3. SUPPORT SERVICES

MUVE provides:

• Welfare support
• Appeals and tribunal representation (administrative guidance only)
• Advocacy
• Counselling therapies
• Complementary therapies
• Health and well-being programmes

By engaging with MUVE services, you agree:

• To provide accurate and truthful information.
• That MUVE does not provide legal cover, legal representation, or legal advice.
• That MUVE staff may request relevant documentation to assist you.
• That MUVE may decline service where behaviour is abusive, threatening, or unsafe.

All support is subject to staff availability, safeguarding requirements, and assessment of need.

4. CONFIDENTIALITY & DATA PROTECTION

All personal information is handled in accordance with MUVE’s Privacy Policy and the UK GDPR.

MUVE will:

• Keep information confidential and secure.
• Only share data with third parties with your explicit consent, unless legally required.
• Treat sensitive information with the highest level of care.

5. ONLINE SHOP — GENERAL TERMS

MUVE operates an online shop offering books, publications, resources, and charitable items.

By placing an order, you confirm that:

• You are at least 18 years old.
• You are legally capable of entering into a contract.
• All information provided during checkout is accurate.

6. PRICES & PAYMENT

• All prices shown are the full amount payable at checkout.
• As a registered charity, MUVE is not a VAT-registered business and does not charge VAT on its products. Certain items such as books and publications are zero-rated for VAT purposes under UK law.
• Prices may change without notice.
• Payment must be made at the point of purchase.
• We accept major debit/credit cards and other payment methods displayed at checkout.

7. DELIVERY

We aim to dispatch products within the timeframe stated on the website.

Delivery times may vary based on:

• Product availability
• Courier delays
• Peak periods (Christmas, holidays, etc.)

MUVE is not responsible for delays outside our control but will take all reasonable steps to resolve issues promptly.

8. RETURNS, REFUNDS & EXCHANGES

You have the right to cancel your order within 14 days of receiving the item, provided the item is unused, in its original condition, and in original packaging.

Non-returnable items:

• Digital downloads
• Services that have already commenced
• Personalised or custom products

If an item arrives faulty or damaged, MUVE will provide a replacement or full refund at no cost to you.

For full details please refer to our Returns & Refunds Policy, available on our website.

To request a return, contact: tina@muve.org.uk

9. CANCELLATION OF SERVICES

If you book a therapy, counselling, or welfare appointment:

• Please give at least 24 hours’ notice if cancelling.
• MUVE reserves the right to refuse future appointments for repeated non-attendance.
• MUVE may cancel or reschedule appointments due to staff availability or unforeseen circumstances.

10. BEHAVIOUR & SAFETY

MUVE operates a zero-tolerance policy towards:

• Abuse
• Threatening behaviour
• Violence
• Harassment

Anyone displaying such behaviours may be refused support, removed from events, or reported to the relevant authorities.

11. LIABILITY DISCLAIMER

MUVE will not be liable for:

• Losses arising from the use of our website
• Decisions made on the basis of our welfare or advocacy support
• Emotional distress caused by discussing traumatic experiences (although we provide support and signposting throughout)

Nothing in these terms limits our liability where unlawful to do so, including in cases of fraud or death caused by negligence.

12. INTELLECTUAL PROPERTY

All content including text, images, logos, and materials belongs to MUVE unless otherwise stated.

You may not copy, reproduce, distribute, or publish any content without prior written permission from MUVE.

13. CHANGES TO THESE TERMS

MUVE may update these Terms & Conditions at any time.

The latest version will always be available on the website. By continuing to use the site, you accept any updated terms.

14. COMPLAINTS

If you wish to raise a concern or complaint, contact:

Role: MUVE Complaints Officer

Email: tina@muve.org.uk

Phone: 028 867 63349

We aim to respond to all complaints within 10 working days.

15. GOVERNING LAW

These Terms & Conditions are governed by the laws of Northern Ireland.

Any disputes will be subject to the exclusive jurisdiction of the courts of Northern Ireland.