All content on this website, including text, logos, graphics, images, and videos, is the property of MUVE or licensed to us. It is protected by copyright laws. You may not reproduce or reuse content without written permission.
4. Online Shop Terms
a. Products
We offer merchandise through our shop. All items are subject to availability. Product descriptions and images are for illustrative purposes only.
b. Pricing
Prices are displayed in GBP (£) and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time.
c. Orders
When you place an order, you will receive an email confirming receipt. Your order is not accepted until payment has cleared, and we dispatch the item(s). Should the item be out of stock, we will offer another choice of item or part or a full refund.
d. Payment
We accept payment via secure third-party providers (e.g., Stripe). MUVE does not store credit/debit card information.
e. Delivery
Delivery times may vary depending on your location and selected shipping method. MUVE is not responsible for delays outside our control.
f. Returns & Refunds
If an item arrives damaged or incorrect, please contact us within 14 days of delivery. We do not accept returns for a change of mind unless otherwise agreed.
5. User-Generated Content
If you submit comments, testimonials, or reviews through our website or social media, you grant MUVE a non-exclusive, royalty-free license to use, reproduce, and display that content.
6. Privacy
Please refer to our [Privacy Policy] for details on how we collect, use, and protect your personal data.
7. Links to Other Sites
Our website may contain links to third-party websites. We are not responsible for their content or practices.
8. Limitation of Liability
We do our best to keep this website accurate and secure. However, we make no guarantees regarding availability or errors. MUVE is not liable for any loss or damage resulting from the use of our website or products, except where required by law.
9. Changes to These Terms
We may update these Terms occasionally. Changes will be posted here and take effect immediately. Continued use of the website means you accept the updated Terms.
10. Contact Us
If you have any questions about these Terms, please contact us at:
Terms & Conditions
Mid-Ulster Victims’ Empowerment (MUVE)
Last Updated: 18.02.26
These Terms & Conditions govern your use of the MUVE website and the services and products we offer. By accessing our website, submitting an enquiry, purchasing products, or receiving support from MUVE, you agree to these terms.
Please read them carefully.
Mid-Ulster Victims’ Empowerment (MUVE)
MUVE is a registered Company limited by guarantee (NI618412) and is also registered with the Northern Ireland Charities Commission (NIC100714). A voluntary organisation supporting victims and survivors of the Northern Ireland Troubles through welfare services, advocacy, counselling, therapies, and associated community support.
We also operate an online shop and stalls selling products, resources, and MUVE-branded items to support our charitable work.
Address: 34 Fairhill Road, Cookstown, Co. Tyrone, Northern Ireland. BT80 8AH
Phone: 028 8676 3349
Email: tina@muve.org.uk
By using our website, you agree that:
3. Support Services
MUVE provides:
Welfare support
Appeals & tribunal representation (administrative guidance only)
By engaging with MUVE services, you agree:
All personal information is handled in accordance with MUVE’s Privacy Policy and the UK GDPR.
MUVE will:
5. Online Shop — General Terms
MUVE operates an online shop offering books, publications, resources, and charitable items.
By placing an order, you confirm that:
6. Prices & Payment
We aim to dispatch products within the timeframe stated on the website.
Delivery times may vary based on:
MUVE is not responsible for delays outside our control but will take reasonable steps to resolve issues.
8. Returns, Refunds & Exchanges
You have the right to cancel your order within 14 days of receiving the item, provided the item is:
Non-returnable items:
If an item arrives faulty or damaged, MUVE will provide a replacement or refund.
To request a return, contact: tina@muve.org.uk
9. Cancellation of Services
If you book a therapy, counselling, or welfare appointment:
MUVE may cancel or reschedule appointments due to staff availability or unforeseen circumstances.
10. Behaviour & Safety
MUVE operates a zero-tolerance policy towards:
Anyone displaying such behaviours may be refused support, removed from events, or reported to authorities.
11. Liability Disclaimer
MUVE will not be liable for:
Nothing in these terms limits our liability where unlawful (e.g., fraud, death caused by negligence).
12. Intellectual Property
All content (text, images, logos, materials) belongs to MUVE unless otherwise stated.
You may not:
…any content without prior written permission.
13. Changes to These Terms
MUVE may update these Terms & Conditions at any time. The latest version will always be available on the website.
By continuing to use the site, you accept any updated terms.
14. Complaints
If you wish to raise a concern or complaint, contact:
MUVE Complaints Officer
Email: tina@muve.org.uk
Phone: 028 8676 3349
We aim to respond within 10 working days.
15. Governing Law
These Terms & Conditions are governed by the laws of Northern Ireland.
Any disputes will be handled by the courts of Northern Ireland.
